Everything you need to know about booking, our drivers, pricing, and the DVC Taxi app — all in one place.
You can book in three ways: download our free app on iOS or Android for the fastest experience, call us directly on +44 24 7512 2716, or book online through our website. The app gives you real-time tracking and instant confirmation.
Yes — you can pre-book up to 30 days in advance through the DVC Taxi app or by calling us. Pre-bookings are confirmed immediately and you’ll receive a reminder before your journey. Ideal for early morning airport runs or important appointments.
Our average pick-up time across Nuneaton is under 4 minutes. With 200 vehicles operating across the borough, there’s always a driver close to you. You can track your driver’s exact location in real time on the app from the moment you book.
Yes. You can cancel or modify a booking any time before your driver is dispatched — free of charge. Once a driver has been assigned and is en route, a small cancellation fee may apply. You can manage all bookings directly in the app or by calling us.
Yes — 24 hours a day, 7 days a week, 365 days a year. Whether it’s a 3am airport transfer or a late-night return from an event, DVC Taxi is always available. Our fleet runs around the clock so you’re never left stranded.
Fares are calculated based on distance and time, in line with Nuneaton Borough Council’s licensed tariff rates. For pre-booked journeys you’ll see a fixed fare upfront — no surprises at the end. On-demand fares run on the meter.
We accept cash, all major credit and debit cards, and in-app payment (including Apple Pay and Google Pay). Card payments can be taken directly in the vehicle. Corporate account holders are invoiced monthly.
No. The price you’re quoted is the price you pay for pre-booked fixed-fare journeys. For metered rides, the fare shown on the meter at the end of your journey is all you pay. No booking fees, no platform charges, no surprises.
Nuneaton Borough Council’s licensed tariffs allow for Tariff 2 rates to apply between 11pm and 6am, and on bank holidays. This is a standard industry practice and will always be clearly indicated on the meter or in your fare quote.
Yes. Every DVC Taxi driver holds a valid Nuneaton Borough Council private hire licence and has passed an enhanced DBS (Disclosure and Barring Service) check. We also require all drivers to complete our in-house safety and service training before their first journey.
Every active journey is tracked via real-time GPS. You can share your live location and ETA with friends or family directly from the app. All vehicles are maintained to strict safety standards and inspected regularly. Our 4.6-star Google rating reflects the trust our passengers place in us.
We take passenger feedback extremely seriously. You can report any issue directly through the app after your journey, or call our customer service team on +44 24 7512 2716. All complaints are investigated and responded to within 24 hours.
All vehicles in our fleet undergo regular mechanical inspections and are cleaned daily. Drivers are required to maintain cleanliness standards at all times. Any vehicle that doesn’t meet our standards is taken off the road until it does.
The DVC Taxi app is free to download on both Google Play and the Apple App Store. Search “DVC Taxi” or click the links to install it directly on your device.
The app lets you book instantly or schedule in advance, track your driver in real time, save favourite addresses, view journey history, pay in-app, and share your trip details with contacts. It’s the fastest and most convenient way to use DVC Taxi.
Yes, completely free. There are no subscription fees, no booking fees, and no hidden charges for using the app. You only pay for your journeys, at the same rates as calling or booking online.
Yes. As soon as a driver accepts your booking, you can track their live location on a map right inside the app. You’ll see their name, vehicle details, and estimated arrival time — and you can share this information with anyone you choose.
Download the DVC Taxi app for the fastest way to book, track and manage your rides across Nuneaton. Available free on iOS and Android.